Privacy Policy-
At Barbaxia, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, purchase products, communicate with us or interact with our advertising and promotional activities.
We aim to handle personal information consistently with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will seek that consent separately.
Information We Collect-
Depending on how you interact with Barbaxia, we may collect the following information.
Personal and Contact Information
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Full name
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Email address
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Telephone number
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Billing and delivery addresses
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Customer account information
Order and Transaction Information
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Products purchased
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Order history
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Transaction amounts
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Payment confirmation and transaction references
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Delivery information
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Refund and return requests
Payments are processed through payment service providers. We do not intentionally collect or store complete payment card numbers or card security codes on our own systems.
Website and Technical Information
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IP address
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Browser and device information
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Approximate geographic location derived from technical data
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Pages visited and website interactions
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Referral sources
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Cookie identifiers and advertising interaction data
Customer Communications
We may collect information you voluntarily provide through enquiries, customer support requests, reviews, competitions, surveys and promotional activities.
We generally do not seek to collect sensitive personal information unless reasonably necessary and permitted by law.
How We Collect Information-
We may collect information when you:
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Visit or browse www.barbaxia.co
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Create a customer account
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Place an order
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Subscribe to marketing communications
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Contact our customer support team
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Enter a giveaway or promotional competition
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Interact with our social media accounts or advertisements
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Submit product reviews or feedback
Certain information may be collected automatically through website functionality, cookies and analytics technologies.
We may also receive information from payment providers, delivery services, advertising platforms and other service providers where necessary and legally permitted.
Where practicable, customers may make general enquiries without providing identifying information. However, certain details are required to process and deliver purchases.
How We Use Personal Information-
Barbaxia may use personal information to:
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Process purchases and customer transactions.
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Arrange order fulfilment, shipping and delivery.
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Provide customer service and respond to enquiries.
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Process returns, refunds and warranty claims.
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Maintain customer accounts and transaction records.
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Improve website functionality, products and customer experience.
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Detect and prevent fraudulent or unauthorised transactions.
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Conduct website analytics and measure advertising effectiveness.
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Send promotional communications where legally permitted.
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Administer competitions, giveaways and promotional campaigns.
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Comply with legal, taxation and regulatory obligations.
We will not use or disclose personal information for unrelated purposes unless permitted or required by law or authorised by the individual.
Website Hosting and Third-Party Services-
Barbaxia operates its online store using Wix.
Wix and other authorised service providers may process information to support website hosting, ecommerce functionality, customer account management, payment processing, analytics and other website services.
We may also engage third-party providers for:
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Payment processing
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Order fulfilment
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Shipping and logistics
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Email communications
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Website analytics
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Advertising and marketing
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Customer support
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Fraud prevention
These providers may process personal information according to their own privacy policies and contractual arrangements with Barbaxia.
We seek to use reputable service providers and take reasonable steps to protect personal information shared with them.
Payments and Financial Security-
Payments made through Barbaxia are handled using the payment methods and payment service providers available at checkout.
Payment providers may collect and process payment details, billing information and transaction information to complete purchases and prevent fraud.
Barbaxia may retain transaction records necessary for accounting, customer service, refunds and legal compliance.
We do not guarantee that electronic transmission or storage is completely free from security risks.
Cookies and Tracking Technologies-
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with Barbaxia.
These technologies may support:
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Shopping cart and checkout functionality
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Website security
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Customer preferences
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Website performance monitoring
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Traffic analytics
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Advertising measurement
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Personalised advertising
Where enabled, third-party advertising technologies, including the Meta Pixel, may collect or receive information about website interactions to measure advertising performance and support targeted advertising.
Some information collected through these technologies may constitute personal information under Australian law.
Customers may be able to manage cookies through their browser settings or any cookie preference controls made available on our website.
Disabling certain cookies may affect website functionality.
Where consent or additional notice is required, Barbaxia will take appropriate steps to meet those requirements.
Marketing and Promotional Communications-
Barbaxia may promote products, sales, giveaways and special offers through email, social media and online advertising.
We comply with applicable requirements of the Spam Act 2003 (Cth) and other relevant direct marketing laws.
Commercial electronic marketing messages will be sent only where the necessary consent or other lawful basis exists.
Marketing communications will identify Barbaxia and provide an appropriate method for unsubscribing.
Customers may withdraw their marketing consent or request to stop receiving direct marketing communications at any time.
Unsubscribing from marketing will not prevent us from sending necessary transactional communications, such as order confirmations, delivery notifications or customer service responses.
Disclosure of Personal Information-
Barbaxia may disclose personal information to third parties where reasonably necessary for our business operations or otherwise permitted by law.
Recipients may include:
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Website hosting and ecommerce providers
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Payment processing providers
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Product suppliers and fulfilment partners
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Shipping and courier companies
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Technology and customer support providers
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Advertising and analytics providers
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Professional advisers
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Government agencies, regulators and law enforcement authorities where required or authorised by law.
We do not sell customer contact lists to unrelated third parties for their independent marketing purposes.
Information shared with suppliers and fulfilment partners will be limited, where reasonably practicable, to what is necessary to fulfil customer orders.
International Data Transfers-
Barbaxia may use international suppliers, technology providers and fulfilment services.
As a result, personal information may be transferred to, accessed from or stored outside Australia.
This may include customer names, delivery addresses, contact details and order information necessary to fulfil purchases.
The countries involved depend on the location of our suppliers, hosting providers, payment processors and other service providers.
Where the Australian Privacy Principles apply, we will take reasonable steps required by applicable law in relation to disclosures of personal information to overseas recipients.
Customers should be aware that privacy protections in other countries may differ from those available in Australia.
Data Storage and Security-
Barbaxia takes reasonable steps appropriate to the circumstances to protect personal information against:
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Unauthorised access
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Misuse
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Interference
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Loss
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Unauthorised modification
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Unauthorised disclosure
These steps may include using access controls, reputable technology providers, secure website connections and appropriate account security measures.
Access to customer information is restricted where reasonably practicable to persons and service providers who require it for legitimate business purposes.
No online platform or electronic storage system can guarantee absolute security.
If a data breach occurs, Barbaxia will assess the incident and comply with any applicable notification obligations under Australian law.
Retention of Personal Information-
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by law.
Retention periods may depend on:
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Order fulfilment
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Customer support requirements
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Accounting and taxation obligations
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Refunds and warranty claims
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Fraud prevention
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Legal disputes
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Regulatory requirements
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required by applicable law.
Some information may remain in secure backups for limited periods in accordance with applicable retention procedures.
Accessing and Correcting Your Information-
Customers may contact Barbaxia to request access to personal information we hold about them or to request corrections to information that is inaccurate, incomplete, outdated or misleading.
We may need to verify your identity before responding to certain requests.
We will consider requests and respond within a reasonable period, subject to applicable legal requirements and exceptions.
Customers may also request deletion of personal information. We will assess these requests against our legal obligations, legitimate recordkeeping requirements and applicable privacy laws.
We may be unable to delete information that must be retained for taxation, transaction records, legal proceedings or other lawful purposes.
Privacy Complaints-
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If you believe Barbaxia has mishandled your personal information, you may submit a privacy complaint using our contact details below.
Please provide sufficient information for us to understand and investigate your concern.
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We will review the complaint and endeavour to provide a response within 30 days. If additional time is required, we will communicate this where reasonably practicable.
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If you remain dissatisfied and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with that office.
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Office of the Australian Information Commissioner
Website: www.oaic.gov.au
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Third-Party Websites-
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Our website may contain links to third-party websites, social media platforms and external services.
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Barbaxia does not control the privacy practices of these independent third parties.
Customers are encouraged to review the privacy policies of external websites before providing personal information.
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Children's Privacy-
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Barbaxia's website is intended for general retail customers and is not specifically directed towards children.
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We do not knowingly seek to collect personal information from children where such collection would be inappropriate or unlawful.
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If we become aware that personal information has been collected in circumstances requiring parental or guardian consent without appropriate authorisation, we will take reasonable steps to address the matter.
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Changes to This Privacy Policy-
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Barbaxia may update this Privacy Policy from time to time to reflect changes in business operations, technology, legal obligations or privacy practices.
Any updated policy will be published on www.barbaxia.co with a revised effective date.
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Where required by law, we will provide additional notification or obtain consent before implementing relevant changes.
We encourage customers to review this policy periodically.