Refund & Returns Policy-
At Barbaxia, we want you to shop with confidence. Our Refund & Returns Policy is designed to be clear and fair and operates in accordance with the Australian Consumer Law (ACL).
Change of Mind-
Please choose carefully before placing your order.
Barbaxia does not offer refunds, exchanges or store credits for change-of-mind purchases.
This includes situations where you:
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Change your mind after purchasing
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No longer want or need the item
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Find the item cheaper elsewhere
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Select the wrong colour, style or size
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Decide the item does not suit you
We strongly recommend reviewing product descriptions, images and available sizing information before completing your purchase.
This change-of-mind policy does not limit any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items-
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If you receive an item that is faulty, damaged, significantly different from its description, unsafe, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
For a major problem, you are entitled to choose a refund or replacement. You may also choose to keep the item and seek compensation for any reduction in its value.
For a minor problem, Barbaxia is entitled to provide an appropriate remedy, such as repairing the item or otherwise fixing the problem within a reasonable time. If the problem cannot be remedied within a reasonable time, you may be entitled to a refund or replacement.
Reporting a Problem-
If you believe there is a problem with your order, please contact Barbaxia and provide:
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Your order number
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A description of the problem
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Clear photographs or other relevant information showing the issue, where reasonably required to assess the claim
We will assess your claim and provide an appropriate remedy where required under the Australian Consumer Law.
Incorrect Size-
Please review the relevant size guide carefully before purchasing.
Choosing an incorrect size is generally considered a change of mind and does not automatically entitle you to a refund or exchange.
However, if an item is incorrectly labelled, does not correspond with the sizing or measurements represented by Barbaxia, or otherwise fails to meet a consumer guarantee, your rights under the Australian Consumer Law continue to apply.
Sale & Promotional Items-
Our change-of-mind policy also applies to sale, discounted and promotional items.
However, purchasing an item on sale does not remove your rights under the Australian Consumer Law. If a discounted or promotional product fails to meet an applicable consumer guarantee, you may still be entitled to a remedy.
Return Shipping-
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Barbaxia will comply with its obligations regarding the reasonable costs associated with returning the product.
Customers are not entitled to reimbursement of return shipping costs for returns that are not covered by the Australian Consumer Law or otherwise authorised by Barbaxia.
Please contact us before returning an item so we can provide the appropriate instructions.
Proof of Purchase-
We may request reasonable proof of purchase when processing a claim. This may include your Barbaxia order confirmation, receipt or other evidence demonstrating that the product was purchased from us.
Australian Consumer Law-
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us-
If you have a question about a faulty, damaged or incorrect product, please contact Barbaxia Customer Support with your order details and a description of the issue.
Last updated: 2 October 2026